Civility & Respect: Creating a positive culture 06/06/23

1. All bookings must be made through the SALC website: somerset-alc.org.uk and will be confirmed by email.
2. A booking confirmation and invoice will be sent by email to the clerk at the time of booking.
3. Places are limited and in order that we can keep our members’ course fees as low as possible, all course fees are non-refundable and are due within 1 month of the date of the invoice.
4. Once a booking has been made it cannot be cancelled. We do not run a ‘provisional’ booking system. All bookings will be charged for.
5. We understand that sometimes misfortune can strike, which means you can’t make your booking. We are happy for you to transfer your place to another person, but please let us know before the session. If the session has a waiting list, we will try to transfer your place to another person on that list, providing we have adequate notice, but cannot guarantee this.
   
   

In-house sessions: In instances of genuine and extreme difficulty, such as illness or bereavement, we can agree to move your booking to another SALC in-house course within the same financial year.

Externally provided sessions: Bookings for externally provided training sessions will be charged for at full price in all circumstances. SALC has significant overheads to cover for such events and spaces are limited. It is unlikely that we will be able to offer an alternative date if the event is missed.

6. Promotional free spaces on a session are not transferable to another course and can only be used by another person at the event for which they were allocated.
7. Should a course be full or oversubscribed we reserve the right to charge for otherwise free places if a delegate fails to attend.
8. In the event that SALC has to cancel a course we will notify the clerk by email or telephone and will re-schedule as soon as possible. If you are unable to attend the new course date, we will reimburse any fee paid.
9. Please ensure you have received an email confirmation of your booking before attending a course. For courses with limited places, those who have not pre-booked will not be admitted.
10. Online joining codes are sent directly to the attendee at the email address provided to us, by midday on the Monday before the event. It is the attendee’s responsibility to ensure they have the joining details in advance of the training event.
11. The SALC office monitors error email (non-delivered emails) and we do our best to contact the council if we are aware an email has been rejected. However, we cannot be held responsible for incorrect contact details being provided or for the function of the recipient’s email system.